Client Implementation Manager - Corporate Travel. Due to winning multiple new accounts, this award winning and highly reputable business travel management company are looking to recruit a new Client Implementation Manager to join their growing team. Hybrid working (ideally 3 days in the office and 2 days remote) however remote is an option for the right person. Client Implementation Manager Responsibilities<ul><li>Support and take ownership at a deeper level during the initial stages of the customer journey to achieve immediate relationship success and identify potential issues and challenges.</li><li>Act in a consultative capacity when working with new clients to ensure their onboarding journey is a smooth transition and ensuring that the key objectives of the client have been taken into account when forming the basis of the Business Plan</li><li>Identify client needs to support and introduce the right cross-functional team, and work with internal teams to arrange online training </li><li>Develop exceptional communication skills, acting as the interface between Sales, Implementation, Operations, CSM, Leadership, and the client.</li><li>Continuously improve processes.</li></ul> Client Implementation Manager Skills Required<ul><li>Evaluate the initial needs of the customer and deliver beyond expectations is essential.</li><li>Proven experience in building successful client relationships, being commercially minded</li><li>Previous travel industry experience is essential</li><li>Set and deliver partnership foundations within a short time frame</li><li>Exceptionally strong listening skills.</li><li>Strong presentation and written skills, and the desire to meet clients face to face with the adaptability to engage with clients through various methods to helps drive engagement (both new and existing clients)</li></ul> Client Implementation Manager Package<ul><li>Paying up to £45,000 </li><li>Monday to Friday, working 3 days in the Hampshire office and 2 days from home, however there is some flex on this to be more remote for the right person</li></ul>If you have the relevant experience working in Account Management or Implementation within a travel company or Airline and would like to apply, then please send your CV to harri@candm.co.ukDon't keep a good thing to yourself We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks. C&amp;M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit <a title="C&amp;M Recruitment Website" href="http://www.candm.co.uk" target="_blank">www.candm.co.uk</a>

Implementation Manager - Corporate Travel

Cycling Travel Sales Consultant required by a Specialist Cycling Holiday company who send cyclists of all abilities on adventures around the world. To qualify for this role you will have a passion for cycling and experience working in a sales and service role, preferably from the travel industry, but not essential. Basic salary 22K-24K plus commission. Office-based Monday to Thursday and work from home on Fridays. 9am-5.30pm. Cycling Travel Sales Consultant Responsibilities:<ul><li>Deal with warm customer enquiries on the telephone</li><li>Build rapport and identify what the customers wants to experience on their trip</li><li>Advise customers on the destinations, accommodation, rides, bikes, additional excursions, building the perfect trip for them.</li><li>Liaise with venues, bike suppliers, travel companies</li><li>Work to achieve KPI's</li><li>Endeavour to maintain a good level of destination knowledge</li><li>Aim to always offer the very best service</li></ul> Cycling Travel Sales Consultant Requirements:<ul><li>Sales experience essential</li><li>Passion for Cycling essential</li><li>Passion for Travel essential</li></ul> Cycling Travel Sales Consultant Additional Info:<ul><li>Excellent scope for progression as company is growing</li><li>Lots of cycling travel available as a benefit</li></ul> If you are interested in this Cycling Travel Sales Consultant position and you have the relevant experience, please send your CV to harri@candm.co.uk Don't keep a good thing to yourself We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks. C&amp;M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit <a title="C&amp;M Recruitment Website" href="http://www.candm.co.uk" target="_blank">www.candm.co.uk</a>

Cycling Travel Sales Consultant

Weekend Business Travel Consultant - Out of Hours Required for this global TMC who focus on Music &amp; Production. The role is homebased, they are looking for Out of hours business travel consultant experience with GDS experience to work weekends. Paying up to £40k pro rata, plus benefits. Business Travel Consultant - Out of Hours Duties<ul><li>Working out of hours, answering calls, whatsapp messages and emails from clients in a polite, efficient, and professional manner</li><li>Primarily covering the emergency phone but also to act as a Tour Assistant and give admin support to the day teams</li><li>Working in a fast paced environment, with Entertainment and Music clients advantageous </li><li>Maintain the outstanding level of customer service provided by the 'day' team</li><li>Sourcing the best and most cost-effective worldwide routes booking all flights, rail, hotel and all ground product using Galileo</li></ul> Business Travel Consultant - Out of Hours Skills Required:<ul><li>Previous Out of hours experience </li><li>Knowledgeable on Galileo or another GDS system</li><li>Good geographical and product knowledge of destinations and airlines</li><li>Comfortable working, communicating and replying quickly over WhatsApp/Email</li><li>Able to speak directly to artists and liaise with promoter's/tour managers</li></ul> Additional information<ul><li>Ideally shifts from 8am to 8pm on Saturday OR Sunday, Or Both. They will even be open to 2 x 6 hour shifts on either day for the right person </li><li>Shift patterns vary between 8am to 8pm on Saturday and Sunday</li><li>Paying up to £40,000 pro rata to the hours you work</li><li>Able to get to London for 1-2 weeks initially for training </li></ul>If you are interested in the above role please send your CV to harri@candm.co.ukDon't keep a good thing to yourself We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks. C&amp;M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit <a title="C&amp;M Recruitment Website" href="http://www.candm.co.uk" target="_blank">www.candm.co.uk</a>

Out of Hours Business Travel Consultant, Weekends

Guest Experience Manager, Marbella OR UK based I am working with a high end, specialist agent to find them a Guest Experience Manager to join the team in Spain to ensure their guests enjoy a smooth and pleasant stay in one of their handpicked private villas or haciendas. This is an amazing opportunity for an experienced candidate with proven knowledge of Spain to deliver impeccable customer service and create bespoke experiences for their clients. Salary DOE but circa 30,000 Euros.Guest Experience Manager, Marbella OR UK Based Responsibilities Ideally you will be based in Spain, however UK candidates would also be considered if you have extensive knowledge of Spain. Thrives in a fast-paced environment, extremely organised, with a good working knowledge of luxury travel to southern Spain and Marbella. You will supervise the Resort Concierge and work closely with villa staff and Head Office. <ul><li>Manage all aspects of resort operation, ensure guest arrangements are in place and villas presented to agreed standards</li><li>Plan complex client itineraries and make Experience bookings pre-arrival</li><li>Personally deal with Platinum bookings for UHNW clients</li><li>Assist with sourcing and onboarding new Experiences, working closely with the marketing team to promote them</li><li>You will be responsible for ensuring the client's holiday lives up to their expectations!</li><li>Deal with any issues efficiently whilst always ensuring that guests feel reassured and listened-to.</li><li>The ability to stay calm in a crisis and solve any problems quickly and efficiently. </li><li>Ad-hoc visits to villas to check brochure accuracy, service levels, general maintenance and cleanliness</li><li>Being on hand throughout a client's stay to offer assistance</li><li>Using your local knowledge to assist them to make reservations for restaurants and beach clubs etc</li><li>Organising pre-arrival arrangements for clients in liaison with local concierge suppliers and villas </li></ul>Guest Experience Manager, Marbella OR UK Based Skills Required<ul><li>You must be self-motivated, highly organised, and able to manage own time efficiently</li><li>Excellent attention to detail </li><li>Own car essential, mileage paid</li><li>Great communicator with strong written and spoken English</li><li>Experienced working with HNW clients always offering total discretion</li><li>Problem solver</li><li>Experienced CRM and Gmail user, competent with Microsoft Word and Excel </li><li>Spanish language skills are a bonus </li><li>Using social media to keep your finger on the pulse of the Islands activities</li><li>Experience in travel and hospitality, or strong customer service background handling complaints</li></ul>Guest Experience Manager, Marbella OR UK Based - The Small Print and the Fun stuff:<ul><li>If you are based in Spain you will need to be registered self-employed in Spain, or have the right to work &amp; address in UK. </li><li>28 days annual leave, company lifestyle package and an annual bonus scheme </li><li>Clean driving license and own vehicle.</li><li>Travel to Spain required up to 7 days at a time, expenses covered </li><li>Pay will be 30,000 Euros per year plus</li></ul>If you have the relevant Guest Management and Concierge experience please send your CV to Harri@candm.co.uk Don't keep a good thing to yourself We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks. C&amp;M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit <a title="C&amp;M Recruitment Website" href="http://www.candm.co.uk" target="_blank">www.candm.co.uk</a>

Guest Experience Manager - Spain OR UK based

Harri Goode

Predicting the future is a risky game &ndash; will travel be busier than ever or will economic and global worries slow everything down? I don't know. Frankly, no-one does.
In <a href="/team/harri-goode/">my 10 years recruiting for temps at C&amp;M</a>, I've seen a lot. So here's my tips on why temporary hires could prove to be an invaluable addition to your business during this uncertain year.
It's all about the flexibility
One of the key advantages of <a href="/clients/">hiring temporary staff </a>is, of course, the flexibility they offer. Whether it's to cover peak seasons, special events, staff shortages or simply the unforeseen, temp employees can be brought in as and when needed. This flexibility allows businesses to scale their workforce up or down based on demand, without the long-term commitment of hiring full-time employees.
What's more, taking on temp staff can be a far quicker process than recruiting permanent employees. Temp recruitment agencies can provide a pool of pre-screened <a href="/candidates/">candidates</a> who are ready to start work immediately &ndash; and allow companies to carry on doing what they're good at without any disruption.
Everyone's on holiday all at once
All companies do their best to manage the strains of annual leave, but there are always certain times of the year when many people are away on holiday - particularly around the summer and Easter months. Research suggests nearly half of all staff will be on annual leave at the same time over these periods &ndash; just imagine the impact that has on the remaining workers!
Aside from the office feeling empty, this can cause huge pressures on team members with increased workloads&hellip;and increased stress levels. Taking on a few temps during the busiest holiday periods is an easy way to keep permanent staff morale high while also keeping customers happy.
But it's not just about short-term cover
A big misconception is that 'temp' means a short-term placement lasting a few weeks, but we've placed many great candidates in temporary travel roles lasting multiple months &ndash; and sometimes years. They're a great option to cover employees on maternity leave, those on long-term sick or when you have an unexpected increase in business.
No recruitment budget? No problem
Many travel companies are looking to take on permanent staff at the moment. 
But for those who have exhausted their recruitment budget (or simply don't have a budget at all), hiring temporary employees can be a cost-efficient and extremely effective way to fill any staffing gaps. Temps are typically experienced, well-trained and adept at jumping into a new role with minimal preparation, so this is a great way to cut down on costly onboarding processes.
Try before you buy
The other fantastic perk of taking on temp staff is that you can effectively use it as a trial period for both you and the employee. While they're helping you cover the workload, you can evaluate their performance and skills, and decide whether they're the right fit for your company &ndash; and many temporary roles end up going permanent for this very reason.
At C&amp;M we recruit for all temp roles within the travel industry including <a href="/jobs/#/leisure-travel-consultant-reservations">travel consultants,</a> <a href="/jobs/#/finance">finance</a>, <a href="/jobs/#/administration">admin</a>, <a href="/jobs/#/business-travel-consultant-team-leader-manager">BTCs</a>, reception cover, operations, <a href="/jobs/#/business-development-sales">business development</a> and <a href="/jobs/#/marketing-pr">marketing</a>, so we're your one-stop recruitment shop!
We have access to many fantastic qualified and experienced candidates looking for short or long-term temporary travel positions, so if you need a few extra pairs of hands then we can help - just contact me at 020 7397 1278 / <a href="mailto:harri@candm.co.uk">harri@candm.co.uk</a>.
By <a href="/team/harri-goode/">Harri Goode</a>, Senior Account Manager - Temps at C&amp;M Travel Recruitment

Need cover for peak seasons or busy holiday periods? Want to try before you buy? Taking on temp employees could be your best decisions this year

Harri Goode

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