Operations Manager

Operations Manager, 32-33K. Adventure Tour Operator are looking for a new Operations Manager to manage the operations of their tours. This an award-winning company with an excellent reputation and a very exciting product portfolio.

Operations Manager Responsibilities:

• Manage the operations of escorted tours
• Negotiate with ground-handlers to contract various services for tours
• Handle operational and crisis issues if they occur.
• Liaison with partners at destinations confirming allocations and booking services
• Creation of all client’s literature and support with visa processes
• Maintenance of safety and quality standards
• Prepare and support Tour Leaders
• Provide DMC’s with post tour feedback
• Help to develop touring programme
• Collaborate with the sales and product teams.
• Have responsibility of the emergency phone on a rota basis
• Work with the Sustainability Manager to manage carbon footprints and to source social and environmental projects

Operations Manager Experience Required:

• Experience in experiential tour operations
• Preference to candidates with experience in logistics and operations, however candidates from rounded tailormade travel sales roles may be considered dependent on experience
• Personal global travel experience - enormously beneficial

Operations Manager Additional Info:

• Mon – Fri, 9 – 5.30pm
• 25 days annual leave per year
• 2 office days per month – London
• Emergency phone 6 weeks of the year.
• Volunteering days on full pay

If you would like to apply for this Operations Manager role please apply to this advert, send your CV to mark@candm.co.uk or call Mark on 02073971272