Call Centre Agent

Call Centre Customer Care Agent: This well established award winning business travel company are expanding their Customer Care team and seeking candidates with previous call centre experience. Office based in Birmingham. Paying £23400.

Call Centre Customer Care Agent, Responsibilities: 

• Communicate with customer over the phone, email and live chat to effectively resolve travel issues
• Exceed customer expectations when managing bookings, queries and request
• Answer customer requests and their travel advisor and think out-of-the-box to provide solutions.

Call Centre Customer Care Agent, Skills Required:

• Min of 1 years working experience in a call centre
• Experience of working with KPIs specifically with a focus on quality
• Experience of supporting customers via email, phone and live chat

Additional Information:

• Paying £23500
• Office based in Birmingham
• Working hours on a rota between 8am - 7pm working a 37.5hr week
• Working 1 weekend in every 7 weeks
• Full 8 weeks training provided

To apply for this Call Centre Customer Care Agent please either apply online, email your c.v to amy@candm.co.uk or call Amy on 02073971284 quoting Ref: AM59526