Reservations Agent

Reservations Agent
Our client is a bespoke accommodation service specialising in sourcing hotels, serviced apartments, and private housing to individuals and groups and mainly production crews. They are seeking a Reservations Agent to join their team. This role is Monday-Friday with a salary of up to £32,000.

Reservations Agent Responsibilities:

• Research and source suitable accommodation options based on client requirements
• Communicate with hotels and accommodation providers to gather rates, availability, and amenities
• Compile and present accurate accommodation proposals to clients
• Process bookings, manage documentation, and liaise with hotels to ensure smooth reservations
• Oversee group accommodation bookings, including rooming lists and rate negotiations
• Maintain and update the company’s master database with search results and booking details
• Act as a key contact for clients, managing expectations and resolving any in-house guest issues

Reservations Agent skills required:

• Strong communication skills with a professional and confident telephone manner
• Background ideally in hotels or serviced apartments
• Ability to negotiate rates and manage bookings from start to finish
• Skilled in multitasking and handling multiple projects with accuracy
• Proficient in PC systems, including Microsoft Word, PowerPoint, and Mac Mail
• Knowledge of Excel is essential

Additional information:

• A dynamic and vibrant work environment
• Opportunities for career growth and internal training
• A supportive team culture with like-minded professionals

Hours: Monday – Friday on a rotating schedule between 9:00 AM – 6:30 PM.