Product Support Specialist

Cutting edge travel technology company are looking for a Product Support Specialist to work closely with Travel Consultants in making the very best use of their tailor-made travel booking platform. Salary circa 45K. London-based.

Product Support Specialist Responsibilities:

• Delivery of professional assistance to Travel Consultants, providing help with platform functionality.
• Identification and resolution of technical issues that may arise.
• Spend physical time with partner travel companies across London provide on-site support, conduction of training sessions, and building strong relationships.
• Develop an intricate understanding of the platform and help with the conceptualisation of system advancements
• Collaboration with Technical Product Managers to relay feedback and insight, and any issues
• Create training material and conduction of workshops to help Travel Consultants maximize the best use of the platforms

Product Support Specialist Qualifications:

• Experience working in a similar position in the SAAS or Travel Sector
• Strong technical aptitude able to learn new software and technology. Familiarity with travel booking platforms and/or CRM systems is a big plus
• Exceptional verbal and written communication skills
• Strong analytical and problem-solving skills
• Able to travel around London to work at various travel companies

Product Support Specialist Additional Info:

Benefits Include :

• Flexible working
• Mental Well-being Support
• Learning and Development
• 25 days annual leave, plus bank holidays
• Work bank holidays and take other days off instead in order to embrace everyone's beliefs, culture and identity
• Lots of organised socials events
• Dress however you feel most comfortable

If you are interested in this Product Support Specialist role and you have the aforementioned experience please send your CV to mark@candm.co.uk

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C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk