Operations Specialist - Education

Operations Executive - Education
This leading specialist travel company are passionate about providing meaningful, inspiring and innovative holidays and school trips to a range of destinations chosen by their team of experts.  They now have a vacancy for an Operations Executive to join their education team to provide exceptional service to teachers in this varied customer service and administrative role. Rewarded with a salary of £28k to £30k depending on experience, hybrid working with a range of fabulous company benefits.    

Operations Executive – Role & Responsibilities:

• Support teachers throughout after the trip is confirmed to answer questions and provide information.
• Creation of itineraries, using your knowledge to plan the details of the trip.
• Produce accurate documentation including confirmations, invoices & checklists.
• Administration of confirmed bookings, ensuring schools are aware of deadlines for information requirements and payment deadlines etc.
• Liaison with suppliers to ensure all elements of the trip are confirmed as booked.
• Handle booking amendments, cancellations and update the relevant systems.
• Respond quickly and effectively to all in-resort matters arising, ensuring a satisfactory outcome.
• Provide cover on the emergency phone roster on a rota basis (2 to 3 times per year)

 Operations Executive – Skills & Experience Required:

• Experience in the travel industry, in an operations or customer service role, or with experience working as a  teacher (humanities subjects).
• A love of travel with a good range of destination knowledge.
• Flexible approach with an ability to thrive in a busy role, effectively managing and prioritising workload.
• Ability to deliver presentations to schools in person or virtually as appropriate.
• Excellent attention to detail and accuracy.
• Strong interpersonal and communication skills with excellent teamwork.
• Exceptional customer service focus and skills.
• Excellent spoken and written English.
• Practical experience using Microsoft Word, Excel and Outlook.

 Operations Executive – Key Benefits:

• Salary £28k to £30k depending on experience + bonuses of up to £1800 p/a once fully trained.
• Hybrid role with 2 days p/w in beautiful modern office.
• Monday to Friday 9 to 5. Out of hours phone cover on a rota basis (2 to 3 times per year on average).
• 23 days leave increasing to 29 days with length of service.
• Range of staff benefits including discounted travel, familiarisation trips, health cash plan, wide range of well being initiatives & social events.

 Please apply for the position of Operations Executive online or email your cv to lisa@candm.co.uk