Senior Booking Agent

Booking Agent (Reservations / Hospitality / Events)

We are a bespoke accommodation service specializing in sourcing hotels, serviced apartments, and private housing to meet our clients’ needs.

We’re looking for a detail-oriented and proactive Booking Agent to join our fast-paced team. Reporting directly to the Directors, this role offers opportunities for growth, internal training, and career development.

Key Responsibilities:

• Research and source suitable accommodation options based on client requirements
• Communicate confidently with hotels and accommodation providers to gather rates, availability, and amenities
• Compile and present accurate accommodation proposals to clients
• Process bookings, manage documentation, and liaise with hotels to ensure smooth reservations
• Oversee group accommodation bookings, including rooming lists and rate negotiations
• Maintain and update the company’s master database with search results and booking details
• Act as a key contact for clients, managing expectations and resolving any in-house guest issues

About You:

• Strong communication skills with a professional and confident telephone manner
• Excellent spoken and written English with a keen eye for detail
• Ability to negotiate rates and manage bookings from start to finish
• Skilled in multitasking and handling multiple projects with accuracy
• Adaptable, proactive, and able to work under deadlines while supporting team members
• Proficient in Mac and PC systems, including Microsoft Word, PowerPoint, and Mac Mail
• Advanced knowledge of Excel is essential

What We Offer:

• A dynamic and vibrant work environment
• Opportunities for career growth and internal training
• A supportive team culture with like-minded professionals

Hours: Monday – Friday on a rotating schedule between 9:00 AM – 6:30 PM.