Underwriting Product Manager

Underwriting Product Manager

Location: Hybrid 3 days a week in West Sussex office

A fantastic opportunity to join a leading travel and leisure company that specialize in outdoor holidays across UK and Europe with an array of activities and offering life-time experiences and adventures to holidaymakers.

Our client is looking for an experienced Underwriting Product Manager to lead a team of skilled and efficient insurance product experts to support the growth of products and exceptional customer service to their clients.

Underwriting Product Manager Key Responsibilities:

• Lead and develop team members to meet goals and personal growth objectives.
• Ensure sufficient staffing to manage phone lines and support the contact center, especially during peak times.
• Resolve insurance and financial services product queries effectively.
• Create reporting and process improvements to boost efficiency, reduce costs, and enhance customer experience.
• Maintain accurate and compliant financial services materials for the department and contact center.
• Regularly review external-facing materials for accuracy and compliance.
• Analyze feedback from members and contact centers, recommending improvements.
• Approve financial services marketing materials, ensuring compliance and evidence of claims.
• Review competitor products and produce reports on changes and their impact.
• Assist in writing consumer-friendly policy wordings and product documentation.
• Contribute to projects as needed.
• Represent the department at exhibitions and events.
• Complete required professional development to maintain FCA compliance.

Underwriting Product Manager Skills & Experience Required:

• Experience in working in similar role, preferably from an insurance background
• Experience in product underwriting
• Management experience including leading, training and mentoring a team
• Strong knowledge of personal lines insurance, products, and compliance.
• Experience in approving marketing materials for technical accuracy.
• Ability to write clear insurance policy wordings and technical documentation.
• Competitor analysis and insights reporting experience.
• Experience translating FCA compliance into actionable tasks.
• Excellent communicator, with strong attention to detail
• Ability to manage multiple tasks and prioritize effectively.

Underwriting Product Manager Additional Information:

• Salary: £48,000 - £50,000 base salary, plus excellent benefits
• Position: Hybrid with 3 days a week in the office in West Sussex