Retail Travel Manager

Retail Travel Manager
We’re looking for a passionate, commercially minded Retail Travel Manager to lead a branch of a well established and respected UK travel retailer. This is an excellent opportunity for an experienced travel retail professional to run their own store, drive sales and profit, and build a high performing team. You will have real ownership of the branch and be an active part of the local community. This position is based in South Cornwall, with a salary of £29,600 plus bonus. 

Retail Travel Manager - Role & Responsibilities:

• Lead the branch to achieve and exceed monthly and annual sales, profit and customer satisfaction targets.
• Maximise revenue through confident upselling and cross-selling of ancillary products, including travel insurance, car hire, excursions and foreign exchange.
• Monitor performance, identify areas of underperformance and put clear action plans in place to address them.
• Identify and pursue local business development opportunities throughout the year to grow the customer base and increase profitability.
• Manage shop overheads and operational efficiency, keeping spend within budget and ensuring all financial transactions, including foreign exchange, are accurate and compliant with Anti-Money Laundering regulations.
• Deliver a professional, friendly and personalised experience to every customer, handling complaints with diplomacy and promoting loyalty through aftersales follow-up and community engagement.
• Build strong relationships with key suppliers and partners, representing the company at supplier events, training sessions and familiarisation trips.
• Lead, motivate and develop the team, managing rotas, holidays and absence, and carrying out regular performance reviews with coaching and support.
• Ensure compliance with company and industry regulations, including Package Travel Regulations, GDPR and Health & Safety, maintaining accurate records and ensuring all staff are trained and compliant.

Retail Travel Manager - Skills & Experience Required:

• Proven leadership and people management experience, ideally within travel retail.
• Track record of achieving and exceeding sales targets, with strong commercial awareness and an understanding of customer buying behaviour.
• Excellent communication and interpersonal skills, with the ability to stay calm under pressure and resolve issues diplomatically.
• Strong organisation and attention to detail.
• Passion for travel, outstanding customer service and helping a team succeed.
• Hands on, proactive and results focused approach, with the flexibility to adapt to changing business needs.
• Knowledge of travel industry compliance, including AML and Package Travel Regulations, would be advantageous.

Retail Travel Manager - Additional Information:

• Salary of £29,600 plus performance related bonus structure
• Based in South Cornwall; hours include Saturday working on a rota
• Incentive scheme linked to individual, branch and team performance
• Educational visits and supplier trip opportunities
• A supportive, target-driven culture that values kindness, collaboration and an entrepreneurial spirit
• Ideal for experienced Travel Store Managers, Assistant Managers, Team Leaders or Senior Travel Consultants looking to progress their career.

Please apply online for the position of Retail Travel Manager or email your CV to Lisa@candm.co.uk.