Travel Operations Team Leader

Travel Operations Team Leader
Are you a passionate travel professional with excellent flights & GDS skills and leadership experience, ready to take the next step in your career? A multi award-winning travel company is seeking a Travel Operations Team Leader to join their after sales operations team. This is a fantastic opportunity to lead a successful team and play a key role in delivering exceptional service to customers.  Salary of £33k to £35k, office based in the North West.

Travel Operations Team Leader - Role & Responsibilities:

• Lead, coach, and develop the team to deliver outstanding customer service and achieve objectives
• Ongoing evaluation of team performance and provide ongoing feedback, training, and support
• Manage complex customer enquiries and booking escalations with professionalism and efficiency
• Oversee booking amendments, documentation, and administrative processes to ensure effective processes are in place
• Work with internal colleagues across departments to streamline workflows and enhance the customer journey
• Be a strong company ambassador and represent the brand with a customer-first attitude and set high service standards across the team
• Support resource planning, scheduling, and shift management to meet operational needs
• Contribute to continuous improvement initiatives and team process development

Travel Operations Team Leader - Skills & Experience Required:

• Proven experience as a Team Leader, Supervisor or Manager within the travel industry ideally working for a tour operator, cruise company, airline or business travel company.
• Strong GDS experience is a requirement for this role along with excellent fares & ticketing knowledge.
• Passion for travel, with a customer focused approach.
• Ability to motivate while managing performance effectively
• Highly organised with excellent attention to detail and problem-solving skills
• Proficient in Microsoft Office software
• Adaptable, forward-thinking, and a strong team player in a dynamic travel environment

Travel Operations Team Leader - Additional Information:

• Salary: £30,000 – £35,000 (depending on experience)
• Full-time permanent role
• Monday to Saturday (approx. 2 Saturdays per month)
• Range of shifts with opening hours being 8AM to 6PM  
• Office based in central location
  Excellent range of company benefits and fam trips! 

Please apply for the position of Travel Operations Team Leader online or email your cv to lisa@candm.co.uk