Travel Insurance Claims Manager

Claims Manager - Are you a dynamic leader with a passion for driving performance and delivering exceptional customer service? Our client, a leading company in the travel insurance sector are looking for a dedicated Claims Manager to lead their Travel Claims department. This is a fantastic opportunity to shape the future of service delivery while ensuring that performance targets and KPIs are consistently met and exceeded. They will pay up to £45,000 and is a hybrid role in Birmingham.

Claims Manager Key Responsibilities:

• Manage and develop a high-performing team, fostering a culture of collaboration and excellence.
• Ensure the team meets and exceeds business objectives by focusing on quality, efficiency, and continuous improvement.
• Develop an environment where employees are motivated to engage with one another and work together to deliver exceptional outcomes.

Claims Manager Key Responsibilities:

• Leading & Coaching - Manage, mentor, and support Team Managers to achieve operational excellence and meet performance targets.
• Strategic Claims Management, ensure claims processes align with business objectives, delivering on SLAs and KPIs whilst managing claims costs.
• Collaboration & Communication - Schedule and lead monthly performance and departmental meetings, fostering open feedback and collaboration.
• Motivation & Development - Drive a high-performance culture by coaching and developing Team Managers, maintaining up-to-date training records, and identifying areas for improvement.
• Resource Planning & Efficiency - Ensure optimal resource allocation to maintain performance and meet KPIs. Strategically plan team overtime, utilizing the budget effectively and fairly.
• Problem-Solving & Support -  Provide expert guidance on complex claims, ensuring swift resolution. Take ownership of escalated claims, working towards timely and fair resolutions. Deliver objective reports when required and escalate significant issues to senior management.

We’re looking for a dynamic and results-driven leader with the following qualities:

• Education: GCSE (or equivalent) in English & Maths.
• Strong Communicator: Confident in engaging with clients, customers, and suppliers.
• Tech-Savvy: Proficient in MS Word & Excel.
• Regulatory Awareness: Understanding of FCA guidelines.
• Resilient & Adaptable: Thrives under pressure in a fast-paced environment.
• Leadership Excellence: Ability to lead large claims teams and drive performance.
• Strategic Thinker: Able to balance short-term priorities with long-term goals.
• Experienced Professional: A seasoned Claims Manager with a track record of success.

Claims Manager What’s in it for you:

• Paying up to £45,000
• Based in Birmingham  three days in the office Tuesday , Wednesday and Thursday and office-based Monday and Friday
• Enjoy a hybrid working arrangement (60% from home, 40% in the office), with a 35-hour workweek to help you achieve the perfect balance between your professional and personal life.
• Join a global leader and develop your career within an organization committed to your personal and professional growth. You will be part of the Claims Operational Leadership Team, which will provide future opportunities for advancement.

If you have the relevant experience and would like to apply, please send your CV to harri@canm.co.uk